Instaride smoothly integrates the ability for hosts to deliver (and charge for delivery of) their vehicles to guests at specific airports, and at custom locations of the guest’s choice around town!
Hosts (or their designees) who are Instaride-approved drivers will be covered by liability insurance during the the delivery period.
All delivery payments can and must be made through the Instaride reservation payment process, as integrated into the apps and website. Instaride does not support payments made outside of the Instaride platform, and engaging in such transactions may result in a suspension of your membership, and reduce or invalidate insurance coverage.
Hosts are expected to provide their guests with a clean car at the start of the trip. If a guest receives a car that is not clean, they should contact Customer Support at the start of their trip.
In turn, guests must return the car in the same or better condition in which they originally received it. In the event that a guest returns a car dirty, hosts should also contact our support team.
In order for us to process cleaning claims, Instaride requires hosts to send us before and after photos within 24 hours of the trip ending, including photographs of the interior of the vehicle (middle console, interior front seats and floor, interior back seats and floor at minimum). The “before” photographs must have been taken before the host provided the car to their guest, and no more than 24 hours before the trip’s scheduled start. The “after” photographs must have been taken after getting the vehicle back from the guest, and no later than 24 hours after the scheduled end of the trip. We recommend using the trip check-in and checkout feature in the Instaride app to help expedite the cleaning claim. Once Instaride has reviewed the documentation, the host will receive reimbursement based on the severity of the claim, as outlined below; the guest will be charged in accordance with this policy.
CLEANING FEES AND FINES
The levels of cleaning and the reimbursement amount they entail are as followsThe levels of cleaning and the reimbursement amount they entail are as follows
INELIGIBLE FOR REIMBURSEMENT
- Minimal amounts of trash.
- Small amounts of crumbs, sand, or dirt on floor mats that can be shaken off or vacuumed out.
- Small marks that can be cleaned off with a towel.
LIGHT CLEANING – P300
Car exterior is returned significantly* dirtier than how it was received (e.g. dirt on car body, wheels, or windows).
- Floor mats or upholstery are returned significantly* dirtier than how they were received (e.g. requires more than a shake-out to be restored to original condition).
- Large amounts of crumbs, sand, dirt, or food byproduct are left in the car.
*Instaride will use its discretion to determine what is considered significant.
MEDIUM CLEANING – P600
- Light stains or residue on hard surfaces (e.g. liquid spills or sticky substances).
HEAVY CLEANING – P1,500
- Major stains or residue on seat fabric or other hard-to-clean surfaces.
SEVERE CLEANING – P 4,000
- Situations in which a car contains the aforementioned violations on an egregious level that would require steam cleaning or a full detail.
PET HAIR – P 2,000
- If a pet enters a vehicle at any time without a host’s consent, the guest will be held responsible for having the car cleaned.
- Hosts may still charge cleaning fees if they give consent and the car is returned with significant amounts of pet hair.
- Service animals are not excluded from this policy.
SMOKING – P 1,000 TO P3,000
- P 1,000 for smoke scent removal only.
- P 3,000 for smoke scent removal and physical remnants of smoking (e.g. ash, cigarette butts). If there is damage to your car (e.g. a burn mark), you should submit a damage claim, not a cleaning reimbursement.
MAXIMUM – P 4,000
- In the event that a car is returned with multiple cleanliness issues (such as a combination of severe cleaning and smoking remnants), the maximum fee that will be assessed is P 4,000.
Guests are responsible for replacing the gas used during the booking with the appropriate fuel (i.e., regular, premium, or diesel).
If a car has less gas at the end of the trip than it did at the start, the host may use the Reimbursement tool on their Dashboard to request payment from their guest. Requests must be made within seventy-two (72) hours of the end of the trip. Hosts should document the gas levels with pre-trip (check-in) and post-trip (checkout) photos of the gas gauge. Post-trip photos must be taken no later than twenty-four (24) hours from the end of the trip. These photos must be submitted when a host requests a gas reimbursement.
If the post-trip fuel level does not match the pre-trip fuel level, guests are charged for the gas purchased by the host to return the fuel to its original level.
Hosts always receive 100% of the fuel fee. If the fuel fee is processed through the Reimbursement tool, an additional 3% payment processing surcharge will be added to the guest’s total. If Instaride manually processes the reimbursement, an administrative fee of P500will be added to the guest’s cost.
We recommend that hosts keep their vehicles fully fueled in order to make it easier for everyone to determine how much the guest should refill. Hosts and guests should keep fuel receipts for at least five (5) days in case there is any dispute by the other party.
We require a security deposit before you may drive the car. The deposit amount is collected in full before the start of the trip. For instant book trips, this will be collected when you complete checkout. For other vehicles, it will be charged when the host approves the trip. If the deposit collection is unsuccessful, the trip will not be booked.
You will be notified on the screen with the car’s details and also on the checkout screen.
This deposit will be refunded 80 hours after you return the car in the condition that you first rented it. It will also be refunded if the trip is cancelled by you or the host. Depending on your bank and the means of payment, it may take up to seven business days after we release the deposit for the funds to be available in your account. If a claim is reported during your trip, or if an incidental charge fails or is disputed by you, the return of the deposit will be handled by a Instaride representative and this may take longer.
Hosts are counting on guests to return the car at the originally scheduled time. If guests don’t, it can put significant inconvenience and stress on the host and possibly future guests.
Please be considerate and return the car on time, and if there is any chance the return might be late, the guest should contact the host immediately to request an extension. If an extension can’t be booked (whether because the host or car are unavailable, there are insufficient funds, or otherwise), the guest must return the car at the originally scheduled end time.
If any host wishes to assess a late fee for the day, the host should contact Isntaride within 24 hours of the scheduled end of the trip, identifying the guest’s name, and the time the vehicle was returned. If the guest disputes the timing, they should provide evidence indicating when the car was actually returned.
Late fees are described on our fees and fines page, and begin to accrue the minute that the car is late. They are billed in increments of an hour (i.e., if the car is 20 minutes late, the guest is responsible for the first hour’s late fee, and not 1/4 of that late fee). A guest will not be charged and a host will not be paid a late fee if the guest is 15 minutes late or less. In the event of very substantial lateness, additional fines may be assessed.
Once a trip has been booked, a guest may request any extension from the host through the regular trip extension process on the website or mobile app. When the host confirms, the extension will be automatically booked.
The total trip cost will be recalculated to account for the extension and will include any applicable weekly or monthly discounts.
For example, if a guest books a trip for four (4) days and later successfully books an extension for an additional three (3) days, the total trip amount will be for seven (7) days, with the host’s weekly discount applied.
If the extension would not otherwise increase the cost of the trip, a P1,500 change fee will be added for reservations. We do not offer hourly pricing, so guests should plan accordingly when making their initial booking. More details on pricing can be found on our daily pricing page. Hosts will receive up to 85%** of both the change fee and any applicable extension cost.
Guests must place a request for an extension through their Dashboard on the website or mobile app, sufficiently early before the trip ends so that the host is able to approve or decline the extension. If time is short, guests should contact the host by Instaride messaging or phone to alert them to the request to prompt a timely response. Extension requests expire at the earlier of 1) eight (8) hours from the time the request is made or 2) the end of the current booked trip.
The guest will be unable to book a trip extension if there are insufficient funds, another guest has booked the vehicle, the request expires, or the host declines the extension. If a trip is not extended and the vehicle is kept beyond the scheduled trip end time, then any protection purchased may be voided for any damage that occurs to the vehicle, and the guest will be subject to significant late fees.
If a guest and host are ready to start or end the trip a little bit early, the guided handoff process allows them to do that without processing trip extensions. The guided handoff flow (available only in the Instaride mobile app) can be completed an hour from the start of the trip for early pickup, and also three hours before the end of the trip in the case of an early return. There’s no additional charges or credits if picking up or dropping off early using the guided handoff process. The guest and host must be in communication and agreement on these changes. Any adjustments to the trip start and end times that fall outside of the guided handoff access periods must be approved trip extensions on the Instaride platform.
Guests are responsible for the safe and legal parking of a vehicle during the booking period, and to return the vehicle to a safe and legal parking spot where it will not be subject to ticketing or towing for a period of 24 hours after the end of a trip.
Any tickets or towing charges incurred during the trip, or within 24 hours after the end of the trip as a result of the parking, will be the responsibility of the guest.
If a host receives a ticket for parking from during the guest’s trip, the host has 90 days from the end of the trip to request reimbursement for these charges.
Things to keep in mind when parking on the street at the end of a trip:
- Avoid tow-zones and permit parking zones that may result in the vehicle being ticketed or towed.
- Look out for street cleaning signs
- Be careful with metered parking — if there is a time limit, a host may not be able to retrieve the vehicle before a ticket is issued.